Warranty Policy – AL MAS TRADING

Al Mas Trading Warranty Policy

Last Updated: June 2026

At Al Mas Trading, we are committed to providing quality products and excellent customer service. This Warranty Policy outlines the warranty coverage applicable to selected products purchased through our website.

1. Warranty Coverage

Warranty coverage applies only to products that are specifically identified as carrying a warranty on the product page or product description.
Not all products sold by Al Mas Trading include warranty coverage.
Customers are encouraged to review the warranty information provided for each product before placing an order.

2. Al Mas Trading Replacement Guarantee

Selected products are covered by an Al Mas Trading Replacement Guarantee against manufacturing defects and functional faults.

If an eligible product develops a manufacturing defect within 7 calendar days from the date of delivery, customers may contact us for assistance.
Upon approval of the warranty claim:
- Al Mas Trading will arrange collection of the product where applicable.
- The product will be inspected and evaluated.
- A replacement, repair, store credit, or refund may be offered depending on the nature of the defect and product availability.
Warranty claims are subject to inspection and verification.

3. Manufacturer Warranty

Certain products may be covered by a manufacturer’s warranty. Where a manufacturer warranty applies:

Warranty terms are determined by the manufacturer.
Warranty duration may vary by product.
Customers may be required to follow the manufacturer’s warranty procedures.
Warranty service availability may depend on the manufacturer’s service network and policies.
Details of any applicable manufacturer warranty will be stated on the relevant product page where available.

4. Warranty Claim Process

To submit a warranty claim, customers must contact Al Mas Trading and provide:

Order number
Customer name
Product details
Description of the issue
Supporting photographs or videos where applicable

Our support team may request additional information to assist with claim evaluation.

5. Warranty Exclusions

Warranty coverage does not apply to:

Normal wear and tear
Cosmetic damage that does not affect product functionality
Accidental damage
Damage caused by misuse, abuse, negligence, or improper handling
Damage resulting from unauthorized repairs or modifications
Improper installation or operation contrary to product instructions
Water damage unless specifically covered by the manufacturer
Damage caused by power surges, environmental conditions, or external factors
Consumable items unless otherwise stated

Warranty claims may be rejected if inspection determines that the issue falls under one of the above exclusions.

6. Products Received Damaged

If a product arrives damaged during delivery, customers should notify Al Mas Trading as soon as possible and provide supporting photographs. Such cases may be handled under our Refund & Returns Policy rather than this Warranty Policy.

7. Limitation of Liability

To the maximum extent permitted by applicable law, Al Mas Trading’s liability under this Warranty Policy is limited to the repair, replacement, store credit, or refund of the affected product.

Al Mas Trading shall not be liable for any indirect, incidental, special, or consequential damages arising from product use or inability to use the product.

Contact Information

For warranty-related inquiries, please contact:

Al Mas Trading FZE LLC
Email: info@almastrading.ae
Phone/WhatsApp: +971 54 450 0989
Website: www.almastrading.ae

Policy Updates

Al Mas Trading reserves the right to modify or update this Warranty Policy at any time without prior notice. Any changes will become effective upon publication on our website.