Terms and Conditions – AL MAS TRADING

Welcome to Al Mas Trading. These Terms and Conditions (“Terms”) govern your access to and use of the Al Mas Trading website, products, and services.

By accessing our website or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use our website or services.

1. Company Information

This website is operated by:

Al Mas Trading FZE LLC
Email: info@almastrading.ae
Phone/WhatsApp: +971 54 450 0989
Website: www.almastrading.ae

2. Eligibility

To use this website and place orders, you must:

Be at least 18 years of age.
Have the legal capacity to enter into binding agreements.
Provide accurate and complete information when placing orders.

Al Mas Trading reserves the right to refuse service, terminate accounts, or cancel orders where these requirements are not met.

3. Products and Services

We strive to ensure that all product descriptions, specifications, images, and pricing displayed on our website are accurate. However:

Product images are for illustrative purposes only. Actual product appearance may vary slightly.
Product availability is subject to stock levels.
Specifications may change without prior notice from manufacturers or suppliers.

Al Mas Trading reserves the right to modify, discontinue, or update products and services at any time without prior notice.

4. Pricing and Payment

All prices displayed on the website are in United Arab Emirates Dirhams (AED) unless otherwise stated. We accept approved payment methods including:

Credit Cards
Debit Cards
Cash on Delivery (where available)
Card on Delivery (where available)

Customers are responsible for ensuring that payment information provided is accurate and valid.

5. Order Acceptance and Cancellation

Submission of an order does not guarantee acceptance. Al Mas Trading reserves the right to:

Refuse or cancel any order.
Limit product quantities.
Verify customer information before processing.
Cancel orders suspected of fraud, misuse, or unauthorized activity.

If an order is cancelled after payment has been received, a refund will be processed in accordance with our Refund & Returns Policy.

6. Shipping and Delivery

Shipping and delivery services are governed by our Shipping Policy. Delivery times are estimates only and may vary due to circumstances beyond our reasonable control. Al Mas Trading shall not be liable for delays caused by courier services, customs procedures, weather conditions, public holidays, supplier delays, or other unforeseen circumstances.

7. Returns, Refunds, and Warranty

Returns, refunds, replacements, and warranty claims are subject to our Refund & Returns Policy and Warranty Policy. Customers should review these policies before placing an order.

8. Customer Responsibilities

Customers agree to:

Provide accurate and complete information.
Maintain the confidentiality of account credentials where applicable.
Use the website lawfully and responsibly.
Refrain from engaging in fraudulent, abusive, or harmful activities.

Customers are responsible for ensuring that products purchased are suitable for their intended use.

9. Intellectual Property

All content available on the website, including but not limited to logos, trademarks, product listings, website design, images, text, graphics, and software, is the property of Al Mas Trading or its licensors and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, modified, or used without prior written permission.

10. Prohibited Activities

Users may not:

Use the website for unlawful purposes.
Attempt unauthorized access to website systems.
Distribute malicious software or harmful code.
Interfere with website functionality.
Misrepresent identity or information.
Engage in fraudulent transactions.

Al Mas Trading reserves the right to suspend or terminate access for violations of these Terms.

11. Limitation of Liability

To the maximum extent permitted by law, Al Mas Trading shall not be liable for indirect, incidental, consequential damages, loss of profits, loss of data, or business interruption arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the relevant order giving rise to the claim.

12. Disclaimer

Products and services are provided on an “as available” and “as is” basis. Al Mas Trading makes no warranties or guarantees beyond those expressly stated in applicable product warranties or required by law.

We do not guarantee uninterrupted website availability, error-free operation, or complete freedom from technical issues.

13. Privacy

Customer information is collected, stored, and processed in accordance with our Privacy Policy. By using our website, customers consent to the collection and use of information as described in that policy.

14. Force Majeure

Al Mas Trading shall not be responsible for any delay, failure, or interruption caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, transportation disruptions, internet outages, supplier failures, or public emergencies.

15. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the United Arab Emirates. Any dispute arising from the use of this website, products, or services shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.

16. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Information

For any questions regarding these Terms and Conditions, please contact:

Al Mas Trading FZE LLC
Email: info@almastrading.ae
Phone/WhatsApp: +971 54 450 0989
Website: www.almastrading.ae

Changes to Terms and Conditions

Al Mas Trading reserves the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Any updates become effective immediately upon publication on the website. Customers are encouraged to review these Terms periodically.