Shipping Policy – AL MAS TRADING

At Al Mas Trading, we are committed to providing a reliable and efficient delivery experience for our customers across the United Arab Emirates.

1. Delivery Coverage

Currently, Al Mas Trading delivers orders within the United Arab Emirates (UAE) only.
We do not currently offer international shipping.

2. Order Processing

Orders are processed after successful payment confirmation or order verification. Order processing times may vary depending on:

Product availability
Payment verification
Order volume
Public holidays and weekends

Customers will receive order confirmation and status updates through the contact information provided during checkout.

3. Delivery Timeframe

Estimated delivery times are generally between 2 to 5 business days from the date of order confirmation.
While we strive to meet these delivery timelines, delays may occasionally occur due to factors beyond our control, including:
- Courier delays
- Weather conditions
- Public holidays
- Remote delivery locations
- Customs or supplier-related delays for certain products
Delivery estimates are provided as guidelines and are not guaranteed delivery dates.

4. Shipping Charges

Free Delivery

Al Mas Trading offers free delivery on orders above AED 100 within eligible service areas. We also offer free delivery for all orders within Dubai Emirate.

Standard Delivery Charges

For orders below the free shipping threshold, delivery charges may apply based on:

Delivery location
Product weight
Package dimensions
Courier service requirements

Any applicable shipping charges will be displayed during checkout before order confirmation.

5. Product Availability

Most products are stocked locally within the UAE.
Certain products may be sourced from overseas suppliers to provide customers with a wider product selection.
In cases where additional procurement time is required, customers may be informed of revised delivery timelines.

6. Delivery Address Accuracy

Customers are responsible for providing accurate and complete delivery information. Al Mas Trading shall not be responsible for delays, failed deliveries, or additional charges resulting from:

Incorrect addresses
Incomplete contact information
Customer unavailability during delivery

If a delivery must be reattempted due to incorrect information, additional delivery charges may apply.

7. Delivery Inspection

Customers are encouraged to inspect their package at the time of delivery. If any product appears damaged, missing, or incorrect, customers should:

Notify the delivery representative where possible.
Contact Al Mas Trading promptly.
Provide photographs and order details to support the claim.

Failure to report delivery-related issues within a reasonable period may affect claim eligibility.

8. Failed Deliveries

If a delivery attempt is unsuccessful due to customer unavailability or incorrect information, our delivery team or courier partner may attempt to contact the customer to arrange redelivery. Additional charges may apply for repeated delivery attempts where permitted.

9. Force Majeure

Al Mas Trading shall not be held liable for delivery delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, transportation disruptions, public emergencies, or other unforeseen circumstances.

Order Tracking and Support

Customers requiring assistance regarding shipping or delivery status may contact our customer support team:

Al Mas Trading FZE LLC
Email: info@almastrading.ae
Phone/WhatsApp: +971 54 450 0989
Website: www.almastrading.ae

Policy Updates

Al Mas Trading reserves the right to modify or update this Shipping Policy at any time without prior notice. Any changes will become effective upon publication on our website.